Refund policy

Refund & Return Policy

No Refunds Policy

All sales are final.
We do not offer refunds or returns for change of mind, size, style, or personal preference.

Damaged or Defective Items

Please inspect your order upon receipt.
If you receive an item that is defective, damaged, or incorrect, you must contact us within 30 days of receiving the item.

In such cases, we will:

  • Review the issue, and

  • Process a full refund or replacement at no additional cost once the issue is confirmed.

To report a damaged or defective item, please contact us at:
📧 engmuhaisen81@gmail.com
(Please include your order number and clear photos of the issue.)

Return Requests

Returns are not accepted unless the product is defective, damaged, or incorrect.

Items sent back without prior approval will not be accepted.

Exceptions / Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items

  • Gift cards

  • Personalized or custom-made items

  • Personal care or hygiene products

  • Hazardous materials, flammable liquids, or gases

Exchanges

We do not offer exchanges.
If you wish to purchase a different item, please place a new order.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel your order within 14 days of receiving it.

Conditions:

  • Item must be unused, unworn, with tags, and in original packaging

  • Proof of purchase is required

Note: This right does not apply to defective items, which are covered under our Damaged or Defective Items policy.

Refund Processing (Defective Items Only)

Once the returned item is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 10 business days

If more than 15 business days have passed since approval, please contact us at engmuhaisen81@gmail.com